Privacy Statement
Last Updated: 9/19/2025
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect personal information you give us such as your name, billing and shipping address, email address, phone number, and payment details (including the last 4 digits of your credit card number).
We also automatically collect certain information when you browse our store, including your IP address, browser type, device type, pages visited, and time spent on the site.
We may use this data to:
- Process orders and returns
- Provide customer support
- Improve website performance
- Send marketing communications (only with your consent)
- Analyze purchasing behavior and site usage (via cookies and analytics tools)
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask for your explicit consent or provide you with an opportunity to opt out.
How do I withdraw my consent?
You may withdraw your consent at any time by contacting us at support@plantpeople.co or by mailing:
Plant People
912 Flustern Road
San Marcos, TX 78666
You can also unsubscribe from our emails via the link in the footer of any marketing email.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law, legal process, or if you violate our Terms of Service.
We do not sell or rent your personal information to third parties.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform to sell our products and services. Your data is stored through Shopify’s data storage, databases, and general application. Shopify stores your data on secure servers behind a firewall.
Payments
If you use a direct payment gateway, Shopify stores your payment data securely and is compliant with PCI-DSS. Your data is encrypted and only retained as long as necessary to complete the transaction.
For more details, see Shopify’s Terms of Service and Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
We use third-party providers for payment processing, shipping logistics, analytics, marketing automation, and customer service. These providers only access your data to perform specific services on our behalf and are contractually obligated to safeguard it.
These providers may be located in jurisdictions other than yours. By using our services, you consent to your information being transferred across international borders as needed.
We encourage you to review their privacy policies:
- Shopify: https://www.shopify.com/legal/privacy
- Google Analytics: https://policies.google.com/privacy
- Klaviyo: https://www.klaviyo.com/legal/privacy-notice
SECTION 6 – SECURITY
We follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
If you provide credit card information, it is encrypted using SSL and stored with AES-256 encryption. Despite these precautions, no method of transmission over the Internet or electronic storage is 100% secure.
SECTION 7 – COOKIES
We use cookies and similar technologies to:
- Enable shopping cart functionality
- Understand usage patterns
- Deliver personalized content
- Serve targeted ads
You can control cookie settings in your browser or via our cookie preferences tool.
Example cookies used:
- _session_id
- _shopify_visit
- _shopify_uniq
- cart
- storefront_digest
SECTION 8 – YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct or delete your personal data
- Restrict or object to certain data uses
- Request data portability
- Opt out of marketing
- Withdraw consent at any time
To exercise any of these rights, contact us at support@plantpeople.co. We will respond within 30 days.
SECTION 9 – AGE OF CONSENT
By using this site, you affirm that you are at least the age of majority in your state or province of residence. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently done so, we will delete such data.
SECTION 10 – CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or notice on our website.
Please review this page periodically for updates. Your continued use of the site constitutes acceptance of any revised policy.
Contact
If you have any questions, contact us at:
- Email: support@plantpeople.co
- Mailing: Plant People, 912 Flustern Road, San Marcos TX 78666
Additional Legal Disclosures
GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in Austin, Texas.
NOTICE TO RESIDENTS OF CALIFORNIA, COLORADO, VIRGINIA, UTAH, AND CONNECTICUT
Residents of certain states may have additional rights under applicable state laws, including the right to access, delete, correct, and opt out of the sale or sharing of their personal information. Please refer to the 'Your Rights' section above or contact us at support@plantpeople.co for more information.